Stage 1: Complaints of PAPs on any aspect of compensation, relocation, or unaddressed losses will be settled in first instance verbally or in written form in field based project office. The concerned personnel to settle the issues at local level can discuss the complaint in an informal meeting with the PAP. The community consultation, involvement of social and resettlement experts will be helpful in this regard. It will be the responsibility of the LCF and Project In-charge to resolve the issue within 15 days from the date of the complaint received.

Stage 2: If no understanding or amicable solution reached or no response from the project office, the PAP can appeal to the CDC. While lodging the complaint, the PAP must produce documents to support his/her claim. The CDC will provide the decision within 15 days of registering the appeal.

Stage 3: If the PAP is not satisfied with the decision of CDC or in absence of any response of its representatives, within 35 days of the complaint, the PAP, in his/her last resort, may submit its case to the court.